Shipping & Returns

SHIPPING

All items will be shipped within 3-5 business days.

Shipping is charged at R100 to all South African provinces. Shipping is free for orders over R750. 

RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credited to a valid bank account (your account) within 4 working days upon receipt of and approval of the returned goods.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@goodmoodlabs.com  and send your item to: Unit 19, The Old Timber Yard, 7th Avenue Maitland, Cape Town, South Africa, 7405.

RETURN SHIPPING

To return your product, you should contact us via email : info@goodmoodlabs.com and send your item to: Unit 19, The Old Timber Yard, 7th Avenue Maitland, Cape Town, South Africa, 7405 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.